Refund Policy

Overview

At ShiftX Energy, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Due to the consumable nature of our beverage products, we have specific guidelines for refunds and returns. This policy outlines the conditions under which refunds are available and the process for requesting one.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• •Damaged Items: Products that arrived damaged due to shipping or handling issues. Please provide photographic evidence of the damage.
• •Incorrect Items: If you received a product different from what you ordered, we will arrange for a replacement or full refund.
• •Unopened Products: Sealed, unopened products in their original packaging may be eligible for return within the specified timeframe.
• •Defective Products: Items that are defective or have quality issues (e.g., unusual taste, appearance, or packaging defects).

Non-Returnable Items

Due to the consumable nature of beverage products and health and safety regulations, the following items are not eligible for return or refund:

• •Opened Beverages: Any product that has been opened, consumed, or has a broken seal cannot be returned unless it is defective.
• •Used Products: Products showing signs of use or tampering are not eligible for refund.
• •Final Sale Items: Products marked as final sale, clearance, or promotional items sold at a discount are not eligible for return or refund.
• •Gift Cards: Gift cards and promotional codes are non-refundable.

Timeframe to Request a Refund

All refund requests must be submitted within 14 days of delivery. Requests made after this period may not be honored. For damaged or defective products, we recommend contacting us as soon as possible after receiving your order to ensure a prompt resolution.

How to Request a Refund

To initiate a refund request, please contact our customer support team with the following information:

• •Your order number (found in your confirmation email)
• •The email address used to place the order
• •A description of the issue (damaged, incorrect, defective, etc.)
• •Photographs of the product and packaging (for damaged or defective items)
• •Your preferred resolution (refund or replacement)

Refund Processing Time

Once your refund request is approved:

• •Refunds are processed within 5-7 business days.
• •Refunds will be issued to the original payment method used at checkout.
• •Depending on your bank or credit card provider, it may take an additional 5-10 business days for the refund to appear on your statement.
• •You will receive an email confirmation once your refund has been processed.

Shipping Costs and Responsibility

Shipping cost responsibilities depend on the reason for the return:

• •Our Error (damaged, defective, or incorrect items): We will cover all return shipping costs and provide a prepaid shipping label.
• •Change of Mind: For eligible returns where there is no product defect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged or Defective Products

If you receive a damaged or defective product, please follow these steps:

• 1.Do not dispose of the product or packaging until your claim is resolved.
• 2.Take clear photographs of the damage, including the shipping box and packaging materials.
• 3.Contact us within 48 hours of delivery for the fastest resolution.
• 4.We will review your claim and respond within 1-2 business days.

For verified damaged or defective products, we will offer a full refund or replacement at no additional cost.

Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in delays and complications. Our customer support team is committed to resolving all legitimate concerns promptly. Fraudulent chargebacks may result in the customer being banned from future purchases and may be reported to relevant authorities.

Contact Information

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.